Master the Marketplace. Shop Smart. Sell Big.
Curated guides, operational handbooks, packing standards, and enterprise playbooks designed for high-volume marketplace sellers and modern retail operations.
Smart Shopping & Cash-on-Delivery (COD) Best Practices
Understand doorstep delivery verification, tracking parcels in real-time via TCS & Leopards, and how OTP phone verification protects high-value orders.
1-Click Fast Checkout: Instant Orders for Members
How saved delivery addresses and verified phone profiles allow logged-in customers to bypass the shopping cart and complete purchases in a single click.
7-Day Easy Returns & Photo-Evidence RMA Claims
Step-by-step walkthrough of uploading photo evidence for defective merchandise, booking reverse courier pickups, and receiving your refund directly.
Prepaid Digital Payments: JazzCash, Easypaisa & Cards
Learn about end-to-end 256-bit encrypted checkout, instant digital payment receipts, and avoiding doorstep cash handling with Pakistan's leading mobile wallets.
Merchant Onboarding & Government KYC Approval
Complete checklist for uploading CNIC front/back, bank cheque proof with IBAN, and NTN documents to receive 24-hour merchant store verification.
Multi-Attribute Matrix SKUs (Color × Size × Material)
How to configure complex product variants with independent stock levels, individual EAN barcodes, and differential retail pricing like professional enterprise sellers.
Packaging Standards & Consignment Manifest Slips
Learn how multi-seller orders are split into isolated sub-orders (`SJ-1001-A`), packaging requirements for TCS/Leopards, and printing official manifest dispatch slips.
14-Day Warranty Escrow & Bi-Weekly Disbursements
Understand how post-delivery seller escrow balances protect buyers and merchants, automated maturity schedules, and direct IBFT transfers on the 1st and 15th.
Sponsored Product PPC Keyword Advertising Playbook
How keyword CPC search auctions operate on Sajanza, setting daily spend caps, choosing high-intent keywords, and maximizing impressions and sales conversions.
Brand Registry & IPO Trademark Protection
Safeguard your catalog against counterfeiters and grey-market imports in Pakistan with verified Intellectual Property Organization (IPO) documentation and official mall badges.
Tiered Category Commissions & FBR Tax Compliance
Comprehensive review of transparent platform commissions (5% Electronics, 6% Mobiles up to 15% Fashion) and official sales tax compliance.
Merchant Handbooks & Policy Toolkits
Download official PDF reference guides for warehouse staff, packing teams, and compliance officers.
Logistics & Courier Packaging Standards
Specifications for bubble-wrap thickness, courier flyer sealing, and manifest handover checklists for TCS & Leopards.
View SpecificationsPakistan PDPA & ISO 27001 Security Charter
Data protection guidelines ensuring customer phone numbers and delivery addresses are kept strictly confidential.
View Data CharterOfficial Marketplace Commission Schedule
Taxonomy category commission percentages, payment settlement calendar, and 14-day warranty escrow maturity terms.
View ScheduleFrequently Asked Questions
Quick answers to common questions about buying, selling, and operating on Sajanza.
How quickly are seller payout balances transferred to bank accounts?
Sajanza executes automated IBFT bank transfers twice a month (on the 1st and 15th). Earnings mature from the 14-day post-delivery escrow window matching the buyer return guarantee. Matured funds transfer directly to your verified IBAN.
What happens if a Cash on Delivery (COD) order is refused at the door?
If a buyer refuses delivery, our courier partner returns the merchandise to the warehouse. The order is automatically tagged `REFUSED_AT_DOOR`, all vendor balance allocations are reversed, and the customer's risk profile records a penalty. If an account logs repetitive refusals, COD is automatically disabled for that phone number.
How do Sponsored Product keyword CPC ad campaigns work?
Sellers can set daily budgets (e.g. PKR 1,000/day) and specify target keywords (e.g. "wireless earbuds") with a Max CPC bid. When shoppers search matching queries, top-bidding products appear in the "Sponsored • Featured Products" ribbon at the top of category pages. Merchants are only charged when buyers click directly into their listing.
How can a customer request a return or warranty replacement?
Customers can visit `account.php` within 7 days of delivery, click "Request Return", and upload photos or videos of the merchandise issue. Once submitted, our system automatically schedules a reverse courier pickup from the customer's doorstep. Following warehouse QC inspection, refunds or replacements are disbursed.
